如何解決客戶的抱怨英語作文

　　外貿英語書信的往來，我們也有可能會遭到客戶的抱怨與投訴。下面是小編給大家帶來解決客戶抱怨的英語作文，供大家參閱!

　　How to handle hotel costumer complaint?

　　In a service industry like tourism it’s nevitable that a guest will lodge a complaint.

　　As the old saying goes "The customer is always right." First of all smile,listen,be courteous,see what can be accomplished that is satisfying to both the consumer and the company you work for.

　　Listen to what they say very carefully and say "oh really,I'm sorry for the inconvinience,I'll get right on that" and then to be as polite as possible even if they start yelling.You just stay calm and ushually people complain about things that can be fixed easily.The main thing is just to be as polite as you can even if you want to drive a brick into their skull.

　　Finally,not every dissatisfied guest will make a complaint.therefore,complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.

　　客戶抱怨英語書信作文

　　要求：W has supplied receptionists and doormen for your company’s headquarters for over 5 years. Recently the standard of service they give has declined sharply. Visitors have complained about the rudeness, being kept waiting and being misdirected. Write an email to the company:

　　1. Emphasizing the good relationship you have had in the past

　　2. Describing the unacceptable behavior of the staff

　　3. Insisting that changes are made immediately

　　Dear Mr J,

　　I am writing to express my deep concern at the standard of service given recently by your employees.[1]

　　We have been working within you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors ro our headquarters:[2]

　　-doormen not opening the door five complaints

　　-being kept waiting in the reception area for over 15 minutes three occasions

　　-being sent to the wrong part of the building for an appointment two occasions[3]

　　The receptionist if the first part of the company that visitors have contact with. Consequently, a bad experience can give them a very negative impression.[4]

　　You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We will monitor the new team closely and report back to you in a further two weeks. If you have any questions about the points I have raised, please do not hesitate to contact me.[5]

　　I look forward to hearing from you.

　　Yours sincerely

　　P

　　[1]一句話交代來信目的。

　　[2]兩句話表述：先揚後抑。

　　[3]用bullets或number來羅列問題，越細越好，注意落實到點子上，無關緊要的內容或者對問題的評價和揣測無需新增。另，提出問題時，注意三段格式並列，此處為名詞形式，也可用完整的句子。

　　[4]強調問題的嚴重程度，可以有很多方式。比如此處是強調receptionist的重要性，表明這些問題會對公司造成不良影響。

　　[5]表示自己希望對方採取的行動，並表示願意提供幫助。

　　客戶抱怨書信英語範文

　　要求：Write 200-250 words

　　A supplier whom you have dealt with for several years without any problems has recently sent you the wrong stock on three separate occasions.

　　Write a letter to the company:

　　1. Informing them of the problem

　　2. Explaining the impact it has on your business

　　3. Asking for an explanation for these mistakes

　　4. Suggesting the action you will take if these mistakes continue

　　Sample

　　Dear Mr M,

　　We are writing to express our deep concern at the problem recently we’ve run into.

　　We have been dealing with you for the last five years without any problems and have always been happy with the quality of the products you sent us. However, in the last several months, we have received at least three wrong stocks:

　　-in April, we ordered 500 women’s middy blouses in gray, but we received blue ones.

　　-we then bought 200 silk shawls in June but ended up getting 200 silk scarves.

　　-a week ago, we found out that half of the women’s sweaters we ordered turned out to be for men.

　　This is indeed a serious problem, which has cost us at least 50,000 dollars. We have always believed in your service and the commodities you supplied. Therefore we hope that you will look into this problem as soon as possible, lest it would harm not only us, but also your company’s reputation and even our future cooperation. We would be grateful if you could fix it straightaway, and we would like to offer any help you may need. If you have any questions about the points I have raised, please do not hesitate to contact me.

　　I look forward to hearing from you.

　　Yours sincerely

　　K

　　解析：這一栗子模仿上文，將郵件分成了五個部分。一句話表明來意，第二段示好之後委婉提出問題，下面具體指出問題所在。最後一大段包括兩個部分，表明wrong stock對己方造成的損失，同時表示這一問題如果持續出現將不僅有損自己，還會損害對方公司的名聲甚至將來的合作。注意，題目中要求寫出如果問題得不到解決，自己將採取的行動，這裡還可以更明確的寫出，比如：If this problem continues, we might have no choice but to seek other partners.

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