高考英語書面表達投訴信寫作點津

　　高考英語書面表達投訴信要怎麼寫呢?老師又會什麼時候給我進行指點迷津呢?下面是小編給大家整理的，供大家參閱!

　　在生活中，人們經常會遇到一些令人傷腦筋的事情，比如消費利益受損、正常生活和工作受到干擾等，此時寫封投訴信不失為一個解決問題的辦法。

　　投訴信通常包括以下幾個方面的內容：說明投訴的原因並表示遺憾;實事求是地闡述問題發生的經過，切記不要誇大其詞;指出問題引起的後果;提出批評及處理的意見或敦促對方採取措施，或者提出所希望的賠償以及補救方式。組織提綱時要遵循“三步走”的寫作規律：

　　第一段：表明來信所要投訴的問題，儘可能做到客觀禮貌，給讀信人留下好印象。應該記住讀信人不一定就是錯誤的責任人，他的合作對事情的最終圓滿解決有著非常重要的作用。

　　第二段：寫明投訴的原因、問題的經過及產生的後果。可以說具體的理由，也可以說問題的具體體現方式。

　　第三段：提出解決方案，不需展開。這段應體現書信的禮貌原則，可以用類似“如果你能……，我將十分感激”這樣的表達方式。還要注意做到公平、公正。

　　1.段首常用語：

　　***1*** I am writing to make a complaint about… ***2*** I am most reluctant to complain，but… ***3*** One annoying aspect of your service is… ***4*** I have been pleased with your services for years，but now I feel very disappointed. ***5*** I would like to draw your attention to the problem/fault… ***6*** I am writing to inform you that I find…unsatisfactory. ***7*** I wish to express my dissatisfaction/disappointment about… ***1*** It would be highly appreciated if you could… ***2*** I believe you will take my complaints seriously and… ***3*** I hope you will give due attention to this matter. ***4*** I would like to get this matter settled by the end of this month. ***5*** I could not be more satisfied if you can kindly… ***6*** I would appreciate it very much if you could… Dear ______， I am ______ ***自我介紹***. I feel bad to trouble you but I am afraid that I have to make a complaint about ______ ***抱怨的事情***. The reason for my dissatisfaction is ______ ***總體介紹***. In the first place, ______ ***抱怨的第一個方面***. In addition, ______ ***抱怨的第二個方面***. Under these circumstances, I find it ______ ***感覺*** to ______ ***抱怨的方面帶來的後果***.

　　I appreciate it very much if you could ______ ***提出建議和請求***, preferably ______ ***進一步的要求***, and I would like to have this matter settled by ______ ***設定解決事情最後期限***. 2.段尾常用語： 3.投訴信格式模板：

　　Thank you for your consideration and I will be looking forward to your reply.

　　Yours sincerely，

　　Li Ming

　　【活學活用】

　　假定你是李華，學校廣播站英語節目向全校學生徵求英文稿件，請根據下面提示寫一封1.我收到你們上個月的話費單後發現有些計算錯誤，我覺得我被多收***overcharge***了兩2.但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。一方面她總是打斷我3.我建議對這個女孩進行處罰，另外告訴她該如何對待客戶。我希望她能正式向我道英文投訴信： 個國際長途費用。 的話，另一方面她甚至說錯誤在我。 歉。

　　注意：

　　1.此投訴信應寫給中國電信公司***China telecom***服務經理。

　　2.信的開頭與結尾已給出。

　　3.詞數：100左右。

　　Dear Sir，

　　I am writing to let you know the deplorable attitude of one of your staff members.______________________________________________

　　An early response will be appreciated.

　　Sincerely yours，

　　Li Hua

　　received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.

　　However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.

　　I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.

　　投訴信寫作句型

　　詞彙：

　　complain against sb. about sth.投訴......

　　dissatisfaction with不滿於......

　　put up with / bear / tolerate忍受

　　awful 糟糕的

　　poor service糟糕的服務

　　inconceivable不可思議的

　　out of one’s expectation令某人大失所望

　　look into / go into / investigate調查

　　incident / matter 事件

　　sanitary situation衛生條件

　　bad manners 不禮貌

　　disturbance干擾

　　nuisance 麻煩事

　　remedy 補救

　　solve解決

　　recurrence再次發生

　　句型：

　　1*** I am writing to you to complain about ...

　　2*** I am writing to express my dissatisfaction with...

　　3*** There are some problems with the flat that I wish to bring to attention. For one thing, there is„For another,...

　　4*** I can hardly bear /tolerate /put up with it any more.

　　5*** I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

　　6***I sincerely hope that it will review its management system, with the view to providing, better service to the public.

　　7*** We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

　　8*** We will appreciate your willingness to make up for the loss.

　　投訴信寫作模板

　　結構要點投訴信是對產品或服務表示不滿的信件，一般分三個部分：

　　1. 提出投訴內容;

　　2. 說明具體情況;

　　3. 提出解決辦法。

　　Suppose you bought a woolen scarf***圍巾*** by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter,

　　using “Li Ming” instead.

　　To whom it may concern,

　　The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy. Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for

　　your consideration.

　　I am looking forward to your early reply.

　　Yours faithfully,

　　Li Ming

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