餐飲服務英文自我評價

　　無論什麼時候，當自己也沉澱下來，窺探自己的內心，寫下自己的自我評價，這樣才可以不斷進步。但是自我評價要怎麼寫呢?下面是小編為大家帶來，相信對你會有幫助的。

　　篇一

　　Here I learned and promote how to improve quality service, we must master the seven elements:

　　1, smiling In the hotel daily business process, require each employee to treat the guests, must be reported with a sincere smile, it should be free from time, place and emotional factors, are not subject to conditions. Smile is the most vivid, the most simple, most direct welcome.

　　2, proficient in the work required for their employees to be proficient in every aspect, and as far as possible to be perfect. Employees should be familiar with their business work and systems, improve service skills and skills. A journey of a thousand miles begins with a single step. In order to make himself proficient in the business, we must have a good training course and constantly sum up experience in practice to learn from each other, so that we can do our utmost in service. The quality of service and work efficiency, reduce costs and enhance competitiveness have an important role.

　　3, ready to be ready to serve the guests. In other words, only the sense of service is not enough, must be prepared in advance. Preparations include mental preparation and behavior preparation, as the preparation must be done in advance. Such as before the arrival of the guests, all the preparatory work for the good, at a ready to serve them in the state, not rush.

　　4, attention is to treat every guest as a God rather than neglect the guests. Employees are sometimes easy to overlook this part, and even negative service phenomenon. This is because the staff to see them wearing casual, low consumption, there is no feeling that the surface and other phenomena arising. In real life, often the more wealthy people, are particularly casual wear, this is because they are self-confidence; and clothes simply can not represent the number of wealth. We are in this part, do not judge people by appearance, and ignore the subtle service, we should attach importance to and treat each guest, so that they willingly consumption. We should remember that the guests are our gods.

　　5, fine mainly in the service of good at observation, fathom the guests psychological, predict the needs of guests, and timely provision of services, even in the guests did not request before we can do for guests, so that guests feel warm, this is what we are Speak ahead of consciousness.

　　6, create a warm atmosphere for the guests, the key is to emphasize the service environment before the layout, friendly manner, etc., to master the preferences and characteristics of guests, guests create a feeling of home, so guests feel like staying at the hotel back home .

　　7, sincere hospitality is the virtue of the Chinese nation. When guests leave, the staff should be from the heart, and through the appropriate language in good faith to invite guests to visit again, to impress the guests. Now the competition is the service competition, the quality of competition, especially in the hotel industry is particularly fierce. The importance of the service is self-evident, we must use a variety of quality services to form their own service advantages, ****** in the fierce competition in the market to create higher customer satisfaction, the hotel invincible To!

　　Each profession needs to emphasize the team spirit, also in happy Di.Business is busy, colleagues can understand each other and share the trouble. Usually encountered in the more tricky customers, one person in trouble, other colleagues will go up in time to adjust disputes, so that the situation is no longer bad. A clear division of labor for each person, work actively and truly in action to do a hero to help the three results.

　　Usually, I will chat with customers, understand their favorite songs and recommend new songs to customer satisfaction and return. So a few more repeat customers, so that customers recommend a friend to increase the consumption rate. Then I will do some summary, this over time, so that my service more acceptable to customers and like.

　　As a service personnel, will encounter some setbacks and frustration.Some people will think that a small logistics staff is insignificant, some people think that I am a professional is low and not respected, but I want to say is: all roads lead to Rome, I serve others and happy, I To be here to work and happiness! I can be proud of this collective work. I think my career is like a watch, the surface of the rotation clock to give you time and joy, and inside the rotation of the tiny parts is difficult to see, but it is essential.

　　Of course, learn endless, learned to have to use the work in the future, I hope the leadership to more supervision, colleagues can learn from each other, in the future work to improve service efficiency, and strive to achieve a good service staff.

　　篇二

　　I am xx university marketing and planning professional students, in the near graduation, I went to xx business hall for three months of practice.In the past three months, my ability to work has been greatly improved, now three months of work to do a self-appraisal.

　　1, and strive to learn and continuously improve their operational capacity in the work, serious study of business knowledge, continue to accumulate experience, and actively participate in learning and training, and constantly enrich themselves; 2, compliance 3 months, their work is not afraid of hardship 3, unity of colleagues and work together. Colleagues harmonious, unity and fraternity, mutual help and mutual respect; 4, due to their lack of work experience, the work of the staff of the work, In the work of the lack of practical experience in dealing with customer complaints, service work done not meticulous, this is my future direction.

　　2. Since entering the company, I have gained great progress through the accumulation of personal efforts and work-related experience, with the help of my colleagues' concern and care, and my knowledge has been expanded and my ability to work and work has been greatly improved.

　　3, review the past 3 months, I seriously study the business training, and actively participate in job training. Wholeheartedly, courtesy, warm service, patiently answer questions for our customers to provide quality services and continuous practice to improve their own quality and Business level, grow into a qualified salesperson.

　　After three months of internship, which has success, there are failures, there is joy, but also distress. In the leadership and care and guidance, with the support of my colleagues with the help of my various aspects have made great progress in the future I will work harder, I believe, I, I work in the future I would like to grow into a good staff, xx units to create value.

　　篇三

　　1, Efforts to learn, and constantly improve the operational capacity. In the work, conscientiously study the business knowledge, continue to accumulate experience, and actively participate in learning and training, and constantly enrich themselves;

　　2, abide by the rules and disciplines .3 months, their work is not afraid of hardship, not afraid of tired, learning excellent staff approach, and earnestly completed the work of the job tasks;

　　3, unity of colleagues, work together. Colleagues harmonious relationship, unity and fraternity, mutual help and mutual respect;

　　4, due to their lack of work experience in the work of the lack of practical experience in handling customer complaints, service work done not meticulous, this is my future direction

　　I have made great progress in my ability to work and work through the accumulation of my personal efforts and work experience. Since then, I have made great efforts in reviewing the past three months. To provide services to customers, and in practice to improve their quality and business level, grow into a qualified salesperson. After three months of internship, which has success, there are failures, there is joy, but also distress. In the leadership and care and guidance, with the support of my colleagues with the help of my various aspects have made great progress in the future I will work harder, I believe, I, I work in the future I would like to grow into a good staff, xx units to create value.