酒店投訴英語情景對話怎麼進行投訴
出國旅遊,住在酒店難免會遇到一些問題,這個時候我們可以如何用英語進行投訴呢,今天小編在這裡為大家介紹一些酒店投訴英語情景對話給大家,希望對大家能有所幫助!
酒店投訴英語情景對話1
A:Good evening,ma'am.Did you ring for service?What can I do for you?
B:Yes.The light in this room is too dim.Please get me a brighter one.
A:Certainly,sir.I'll be back right away…Do you mind if I move your things?
B:Oh,no.Go ahead.
A:Thank you…How is the light now?
B:It's much better now.Thank you.
A:You're welcome.And if you need any other things,please let us know.
B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?
A:ChecksThe air-conditioning is already off,ma'am.
B:Maybe I'm getting a cold.
A:Would you like an extra blanket?
B:OK.And would you please get me some hot water,too?I think I need to take some medicine.
A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for you.Anything else?
B:No,thanks.
A:Good night,ma,am.
酒店投訴英語情景對話2
A guestB wants to change a room.He goes to the assistant managerA
A:Good morning,sir.What can I do for you?
B:I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.
A:I'm awfully sorry,sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.
B:Anyhow,I'd like to change our room.
A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.
B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know.
酒店投訴英語情景對話3
C=Front Office Clerk 前臺服務員 G=Guest 顧客
C:Good evening. Front Office . Can I help you?
晚上好,這裡是前臺。有什麼可以為您效勞?
G:This is Mrs. Stevenson, Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太,剛入住的,我對房間不滿意。
C:May I know what is wrong?
請問有什麼問題嗎?
G:The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房間有股難聞的氣味,我的床上還有別人的頭髮!我沒料到你們酒店會發生這樣的事情。
C:I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情,史蒂文森太太。我馬上派一個服務員拿空氣清新劑來,並且為您重新整床。
我們為給您帶來不便道歉。
G:That’s fine. Thank you.
好吧,謝謝。
C:You’re welcome, Mrs. Stevenson. My name is Simon, and if there is anything else I can do for
you, please don’t hesitate to call me .
不客氣,史蒂文森太太。我叫西蒙,如有什麼我能效勞的,請儘管給我電話。
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